FAQ's

How do I know my order has been confirmed?


You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. 000000097), a listing of the item(s).

I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can call us at 9650270867 for more details.

 

The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

 

What should I do if my order is approved but hasn't been shipped yet?

Dream Care usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support at 9650270867, so that we can look into it.

 

Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

 

If I request for a replacement, when will I get it?

Please contact our Customer Support at 9650270867, so that we can look into it.